The complaint (warranty) period for products in home use is 6 (six) months. For businesses, a complaint period of 3 (three) months applies. A complaint covers structural defects identified by the principal and reported to the authorized service provider during the complaint period, as well as the cost of repairing damage caused to the product by such defects. The authorized service provider will eliminate the listed defects, restoring the product to working order.
Liability and complaint limitations: this complaint period is granted on the assumption that the product is in normal home use and that the oral or written user instructions are carefully followed. If the product is used in an institution/organization or purchased on behalf of one, the product is given a complaint period half as long. The company's liability is limited and does not cover damage caused by the product to other objects or persons. The complaint period is voided if the device's serial number or security number is damaged or removed. The complaint does not cover defects caused by:
Transporting the product using one's own transport.
The user's carelessness or overloading of the product.
Conditions independent of the complaint period, such as mains voltage fluctuations (allowed ± 10%), lightning, fire, repairs or maintenance performed by unauthorized persons, or structural modifications.
Improper installation on the user's part (i.e. including the requirement that the product must be grounded).
The complaint also does not cover the repair of defects that are insignificant to the product's operation (scratches, paint damage, dents, etc.), nor parts whose breakage rate is higher than normal due to poor handling or natural wear (light bulbs, glass, porcelain, plastic parts, etc.). The complaint does not cover disregard of the requirements marked "NB!" in the instructions.
If a malfunction appears during the complaint period, the customer must immediately notify the authorized service provider of which product is involved (model, type, security sticker number), the nature of the defect as precisely as possible, and the conditions under which the defect occurred.
During the complaint period, we perform repairs only at the workshop located at Pae 72, Tallinn.
The customer delivers the home appliance requiring repair to the workshop at their own expense.
In unclear situations, the customer is advised to consult the authorized service provider in advance, together with the repair request, about the substance of the complaint, the possible repair fee, and whether the product will be repaired at the workshop or on-site. The customer is also advised to find out whether they themselves need to take any action.
During the complaint period, the authorized service provider performs repairs free of charge and replaces the necessary parts. This requires that the defective parts be handed over to the service provider. Work is carried out during normal working hours (Mon–Fri 11:00–17:00); otherwise, the authorized service provider has the right to demand an additional fee.
In the case of a false call-out or damage caused by the customer themselves during the complaint period, the customer must pay for the call-out as well as for spare parts and work performed. If the customer refuses to pay in such a situation, the service provider has the unilateral right to terminate the complaint period.
Goods purchased by the customer are not bought back, but are exchanged for another item of equivalent price class if a defect arising during the complaint period cannot be remedied.
Pae 72, Tallinn "Kasutatud Kodumasinad OÜ"
During the complaint period, you can order repairs by phone 6699010, Mon–Fri 11:00–17:00
PURCHASED GOODS ARE NOT BOUGHT BACK!